This can happen, but don’t worry. Only the carrier can mark a package as delivered, and sometimes the actual delivery takes place the next day.
Here are the steps to help locate your package:
✅ 1. Check your shipping address
Review your order confirmation email to ensure the shipping address is correct (including the name on the mailbox).
👉 Need help? You can find your order details here:
🔎 Order Tracking – Chinology
👀 2. Ask your neighbors or building manager
Sometimes carriers leave the parcel with a neighbor, concierge, or in a safe location nearby (porch, garage, package box…).
📮 3. Contact your local post office or USPS
With your tracking number, they can check if the package was scanned, held, or dropped off at a nearby pickup location.
🛑 Still nothing after these steps?
No problem, our team is here to help.
Please reach out via our form:
👉 Submit a request
Choose the "Delivery" option and make sure to include:
Your full name
Order number
Tracking number