Mistakes can happen, and if you didn’t receive the bracelets you ordered, here’s what to do:
If an accessory is missing or the item doesn’t function properly (e.g. empty packaging, unsealed pouch, visible defect):
Carefully check the entire contents of your package
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Then pease contact us via the form on Send a Request – 👉 Submit a request.
Select “Issue with the product received” as the reason for your request.A photo of the product
A brief description of the issue
Our customer support team will take it from there and assist you promptly.