💬 Contact Form
You can also reach us via our dedicated contact form:
👉 Submit a request
Once submitted, our team will reply within 24 business hours max.
❗ Before contacting us, check our Help Center:
We might already have the answer to your question 💡
👉 Visit the Chinology FAQ
Common topics include:
Deliveries
Defective product
How to use the mask
Returns
📦 For order-related inquiries
Make sure to include:
Your order number (e.g. #1234)
The email used at checkout
Any helpful photo or proof (damaged parcel, missing item, etc.)
🤝 Our Commitment
We do our very best to get back to you quickly and offer a clear, fair, and fast solution.
Thank you for your trust 💛