If your order hasn’t arrived and is marked as delivered, or if it’s been several days with no tracking update, follow these steps:
👉 Submit a request via our contact form:
Submit a request
When filling out the form:
Select “Delivery”
Please include the following details to help us assist you faster:
Your order number (e.g. #1234)
The email address used during checkout
Your full shipping address
Your tracking number (if available)
A brief description of the issue (e.g. “tracking hasn’t updated in 7 days” or “marked as delivered but not received”)
💛 Our support team will get back to you within 24 business hours. We're here to help!